Refund Policy

All sales are final after purchase and cannot be refunded once complete. Any questions or concerns about an item purchased such as damaged goods or missing items can be handled with our customer service team



If upon arrival, any part of your order is damaged, please email as soon as possible and include your order number and a picture of the damage. Any inquiry must be received by Janica Marcelle Collection within 30 days of the purchase date (adjustable per COVID-19). Please note: Once product is removed from its original protective packaging, we cannot be responsible for any further damage due to improper handling.